RETURNS & EXCHANGES If you are not completely satisfied with your purchase please contact us at (901)756-6464 OR david@lifejacketsolutions.com . Upon calling or email please leave a message with your information and concern. Someone from LJS will contact you about your return. Please realize during peak times this may take a day or two for someone to contact you. Return unused merchandise with tags attached within 30 days for a full refund or exchange. A refund, less original shipping and handling, will be applied to the original form of payment, or if requested, an exchange item will be promptly sent. Defective merchandise must be returned within 15 days. These items will be inspected and if defective, will be eligible for a refund or replacement. Used merchandise found to be free of defects will be refused. Some exceptions may apply please contact us if concerned. Please note: If you are returning items that were ordered as part of a discount /promotional discount we will gladly accept the return; however, the value of the discount will be deducted from your reimbursement. Once you have obtained a RMA return merchandise to: Life Jacket Solutions/ RETURNS 4951 Devonshire Ave. Memphis, TN 38117 Please indicate the reason for return and action to be taken (exchange/refund). Items must be sent prepaid. We cannot accept COD or bill recipient shipments. Return shipping is not reimbursable. We suggest sending your return via Fed Ex Ground, insured parcel post, or UPS Ground. If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service for further instructions.